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We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about contacting us, purchasing, shipping, returns your privacy, and more.

Privacy Policy

Computer Gallery’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Computer Gallery anytime you interact with Computer Gallery, such as when you visit our website, when you purchase Computer Gallery products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Computer Gallery, and we go to great lengths to protect it.

Why we collect
personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.


If you do not want Computer Gallery to keep you up to date with Computer Gallery news and the latest information on products and services please send an email to sales@computergalleryonline.com.

What information we collect
and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

  • We may ask for your personal information when you’re discussing a service issue on the phone with an associate, registering for a seminar, participating in an online survey, or purchasing a product.
  • When you interact with Computer Gallery, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Computer Gallery products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
  • We also collect information for market research purposes — such as where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
  • We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and services are of most interest to them.
  • We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve Computer Gallery’s products.

 

Your Username and
related information

The Computer Gallery website allows you to create a “Username” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal Username — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the Computer Gallery Store, all you need to do is enter your Username and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your Username it will be available for all your transactions with Computer Gallery globally.

Publicly displayed
information is public

If you use a bulletin board or chat room on a Computer Gallery website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Computer Gallery is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Computer Gallery will collect that information from your interaction and the information will become publicly available.

When we disclose
your information

Computer Gallery takes your privacy very seriously. Computer Gallery does not sell or rent your contact information to other marketers.

Within the Computer Gallery team

To help us provide superior service, your personal information may be shared with legal entities within the Computer Gallery team who will take steps to safeguard it in accordance with Computer Gallery’s privacy policy.

With our service providers,
vendors, and strategic partners

There are also times when it may be advantageous for Computer Gallery to make certain personal information about you available to companies that Computer Gallery has a strategic relationship with or that perform work for Computer Gallery to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Computer Gallery’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Computer Gallery website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

Minors

Computer Gallery recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the Computer Gallery purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to Computer Gallery and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Cookies and other technologies

As is standard practice on many corporate websites, Computer Gallery’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit the Computer Gallery Store. Information such as your location helps us provide a more useful online shopping experience. And your contact information, product serial numbers, and information about your computer helps us provide you with customer service.

If, however, you prefer not to enable cookies, please go to your internet browsers website which explains step by step how you can disable cookies. Please note that certain features of the Computer Gallery’s website will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Computer Gallery will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the Computer Gallery website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the United States.

Our companywide commitment
to your privacy

As we said, Computer Gallery takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Computer Gallery employees and strictly enforce privacy safeguards within the company. In addition, Computer Gallery supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.

International users

Computer Gallery abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. The following link (http://www.export.gov/safeharbor/index.html) provides more information about the U.S. Department of Commerce Safe Harbor Program.

Computer Gallery’s website has links to the sites of other companies. Computer Gallery is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about Computer Gallery’s Customer Privacy Policy or data processing, please email us. We will respond to your inquiry within 30 days.

If you do not want Computer Gallery to keep you up to date with Computer Gallery news, and the latest information on products and services click www.computergalleryonline.com and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Computer Gallery may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Computer Gallery, 7037 Fly Road, East Syracuse, New York, USA, 13057

Last updated January 1st, 2009