Return Policy

If you are not satisfied with your Computer Gallery purchase of a product, please email or call 888-883-6890 for a Return Material Authorization (RMA) request within 7 calendar days of the receipt of the product. Configure-to-order, personalized or other customized products may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products). If the item is returnable and you send it back to us unopened in the original box, Computer Gallery will offer you a refund based on your original method of payment. You must return the product to the Computer Gallery warehouse within 10 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Computer Gallery will assess a 25% restocking fee on any opened hardware or accessory.

Please note that Computer Gallery does not permit the return of or offer refunds for the following products:

Product that is custom configured to your specifications, including personalized products, opened memory, including storage devices such as memory sticks.

NOTE: Computer Gallery recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Computer Gallery or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Dead On Arrival (DOA) Product

Computer Gallery merchandise is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call Computer Gallery at 888-883-6890 within 7 calendar days of the delivery date. Computer Gallery will determine whether the product is DOA and offer you the following options:


Computer Gallery, at its expense, will ship another of the same product and coordinate the return of the DOA product. Computer Gallery reserves the right to complete the return of the DOA product prior to shipping the replacement product.


You may have the product repaired. However, once you choose that option, you may not request replacement of the product.  If Computer Gallery determines that a returned product is not DOA, Computer Gallery will apply their standard product warranty to the product.  Further, if Computer Gallery determines that you have misrepresented a returned product’s condition and that the product is not DOA, Computer Gallery may impose a handling fee equal to 50% of the original purchase price plus costs.

This DOA policy applies only to Off-lease and Refurbished products currently offered at Computer Gallery. As additional products are offered, Computer Gallery reserves the right to determine whether or not this policy applies. This DOA policy does not apply to third-party products or Factory Recertified products. You must call the manufacturer directly with any third-party or Factory Recertified product issues.

Defective Items

If you discover what you believe is a product defect for any third-party product, please contact the manufacturer of such third-party product directly for information regarding the manufacturer's warranty. Please note that products sold as factory recertified or new through Computer Gallery are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the products. Computer Gallery’s Limited Warranty does not apply to products that are not Computer Gallery Off-Lease or Refurbished, even if packaged or sold with Computer Gallery products.

Other Terms and Conditions

Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service.

Computer Gallery’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.

Computer Gallery may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and Computer Gallery makes no commitment to update the materials on the Site with respect to such products and services