How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about contacting us, purchasing, shipping, returns your privacy, and more.

Shipping Information

Computer Gallery offers five convenient shipping options plus local pick-up.

Standard (Ground) Shipping

This option is available on all qualifying products. Products shipped via standard service are normally delivered within six business days after shipment.

2-Day Shipping

For an additional charge, Computer Gallery offers this expedited shipping option for most products. Products shipped via two-day service prior to 5:00 p.m. EST are normally delivered by 4:30 p.m. local time two business days after shipment.

International USPS Priority

For an additional charge, Computer Gallery offers this shipping option on products shipped to international locations. Products shipped prior to 5:00 p.m. EST are normally delivered within eight to ten business days after shipment.

Overnight Delivery

For an additional charge, Computer Gallery offers this expedited shipping option on most of products. Products shipped prior to 5:00 p.m. EST via overnight service are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska, Hawaii, Puerto Rico and international locations.

Freight (Palletized) Shipping

This option is available on all qualifying products. Products shipped via freight services are normally delivered within six business days after shipment. Additional information is required for all palletized freight deliveries including Residential or Commercial address, lift gate or loading dock requirements, and contact information including telephone number.

Local Pick-up

This option is available on all qualifying products. Customer Pick-up hours are from 9 a.m. to 4 p.m. EST business days. Most local pick-up orders are ready the next business day following your purchase. Please call 888-883-6890 to confirm your order status before arrival. Computer Gallery has a loading dock as well as walk-up area.

Computer Gallery
7037 Fly Road (corner of Badgley Drive)
East Syracuse, NY 13057

Shipping Estimates

Computer Gallery’s shipping estimates are for time in transit only, and that they do not apply until the product leaves Computer Gallery’s facilities. As the delivery of your order is beyond Computer Gallery’s control once your order leaves Computer Gallery’s facilities, Computer Gallery cannot assume liability for late deliveries, regardless of the delivery method you specify.

Signature may be Required

Most of Computer Gallery’s shipments contain valuable technology equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package, or accept your package if a signature is not required for the delivery. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

Failed Delivery Attempts

Most of Computer Gallery’s carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to Computer Gallery.

Undeliverable Packages

Occasionally packages are returned to Computer Gallery as undeliverable. When the carrier returns an undeliverable package to Computer Gallery, Computer Gallery will make every effort to contact you to make arrangements for reshipment.